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Privacy Policy


Safeguarding your privacy is important to us. This policy describes our practices concerning the collection, use, and disclosure of personal and other information in connection with your use of THIS Workspace and our website. This policy applies to all registered members and any other person who uses THIS Workspace or our website as a guest. By using THIS Workspace or visiting our website, you are agreeing to the terms of this policy. We may amend this policy from time to time. You should revisit this page regularly to make sure you know our current policy.

We may collect both “personal information” and “non-personal information” about you. For the purposes of this policy, “personal information” is information such as a name or email address that we can directly associate with a specific person without additional information; and “Non-personal information” is information that we cannot directly associate with a specific person without the aid of additional information. When we combine non-personal information with personal information, we treat all of the combined information as personal information.

Collecting personal and non-personal information enables us to provide a better experience for our members and guests. We collect this information for a variety of purposes, including protecting the security of our premises, staff, members, guests and website, gauging the effectiveness of and improving our service and our website, distributing our newsletters, notifying the winners of competitions, facilitating participation in specified activities, and promoting our services.

Personal Information: You can use most of our website without submitting any personal information. However, to gain access to our premises, you must register as a member and provide personal information, including, but not limited to, your name, telephone number, email address, unique password, postal address, payment information, and company name. You agree to provide accurate and current information about yourself. You also agree to the sharing of certain information through your THIS Workspace profile, as described below.

Surveys and Events: From time to time, we may ask members and guests to participate in surveys or provide opportunities to participate in events. They may be used to collect both personal and non-personal information about you. Participation in these activities is completely voluntary, and you therefore have a choice whether or not to disclose your information. We will post any special rules that apply on our website, and if necessary, send you any supplemental terms and conditions or privacy provisions by email or post. To the extent there is a conflict between those privacy provisions and this policy, the privacy provisions for the specific event will apply.

Weblog Data: When you use our website, we automatically receive and record certain information from your computer (or other device) and your browser. This may include your IP address and domain name, the pages you visit, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to our website, your software and hardware attributes (including device IDs), your general geographic location, and certain cookie information. To obtain that information, we may use web logs or applications that recognise your computer and gather information about its online activity.

Cookies: We also use cookies. Cookies are small files that are stored on your computer or other device by your web browser. A cookie allows us to recognise whether you have visited our website before and may store user preferences and other information. For example, cookies can be used to collect information about your use of our website during your current session and over time (including the pages you view and the files you download), your computer’s operating system and browser type, your internet service provider, your domain name and IP address, your general geographic location, the website that you visited before the Site and the link you used to leave the Site. If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of our website may not operate correctly.

Web beacons: We also may use an application known as a “web beacon” (also known as a “clear gif” or a “web bug”). A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal information. For example, it allows an email sender to determine whether a user has opened a particular email. We do not disclose to non-service-provider third parties any personal information that we collect in connection with web beacons. However, other websites that you may link to through our website also may use web beacons, so you should review other website operators’ privacy policies to determine the type and extent of tracking devices used, and the information shared.

Third-party online tracking and behavioural advertising: We also may partner with certain third parties to collect, analyse, and use some of the personal and non-personal information described above. For example, we may allow third parties to set cookies or use web beacons on our website or in email communications. This information may be used for a variety of purposes, including online behavioural advertising (see “How we share information with third parties”). (“HOW WE SHARE INFORMATION WITH THIRD PARTIES”).

We will not retain your personal information for longer than necessary. We will hold onto the information you provide either while your account with us is in existence, or as may be required to provide services to you. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our membership agreements, house rules and other policies from time to time, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide services to you.

We use the information that we collect for a variety of purposes. We may use personal information we have about you, for example: to respond to your questions or requests concerning our services or those of our partners; to fulfil the terms of any agreement you have with us; to fulfil your requests for our services or otherwise complete a transaction that you initiate; to send you information about our services and other topics that are likely to be of interest to you; to deliver confirmations, account information, notifications, and similar operational communications; to improve your user experience and the quality of our website and services; to comply with legal and/or regulatory requirements; and to manage our business.

We may use non-personal information we have about you, for example: to count and recognise users of our website; to analyse how users navigate our website and use various features; to improve our website and enhance user experience; to create new products and services or improve our existing products and services; to enable additional website analytics and research concerning our website; and to manage our business. We also may use the personal and non-personal information that we collect to send you promotional communications including emails or post about our products and services or those of our partners. You can change your preferences at any time (see “Choosing how we use your data”).

We may share your personal and non-personal information with third parties for a variety of purposes.Analytics and online behavioural advertising: We partner with certain third parties to collect non-personal information and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set or access cookies on your computer or other device(s). In particular, our website uses Google Analytics to help collect and analyse certain information. You may opt out of the use of cookies by Google Analytics here.

Third-party service providers and business partners: We also use other third-party service providers to help us manage and improve our website and other services. These service providers may collect and/or use your personal or non-personal information to assist us in achieving the purposes set out in this policy. For example, we use third parties to host and manage our website, to help us target and implement our email communications and direct mailings, to help us process credit card and other payments, and to help us manage our relationships with the people and companies that use our services.

We also may share your personal or non-personal information with other third parties when necessary to fulfil your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business.

We may offer a list of helpful website links provided by others. We do not endorse or recommend, nor are we liable for, the products or services of any websites not owned or operated by us. When you visit other websites, you also will be subject to the privacy policies and terms of usage agreements, if any, of those website operators.Direct sharing of information through third-party websites and services: Our website may enable you to share personal and other information through websites or online services operated by third parties. If you choose to use such features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Because these third party websites and services are not operated by us, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information will be subject to the privacy policies of the third party websites or services, and not this policy.

Third-party plug-ins: Our website may integrate certain third-party plug-ins. Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.

Third-party marketing: If you agree to receive marketing emails from third-parties, we will provide your personal information to third parties, so that those third parties may directly contact you about products and services not offered by us. If you later decide to stop receiving marketing emails from third parties, you will need to contact the third party directly and/or follow the instructions at the bottom of their marketing emails.Legal purposes: We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:
to comply with applicable law or a court order, or other legal process;
to investigate, prevent, or take action regarding illegal activities, suspected fraud, breaches of our business terms, or situations involving threats to our property or the property of physical safety of any person or third party;
to establish, protect, or exercise our legal rights or to defend against legal claims;
or to facilitate the financing, securitisation, insuring, sale, assignment, liquidation, or other disposal of all or part of our business or assets.

We require our employees to protect all information we may collect about you. Only employees with specific authorisation have access to databases containing personal information. We use commercially reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorised access, use, modification, or deletion. However, no security program is fool proof and we cannot guarantee the absolute security of your personal or other information.

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
you can verify the details you have submitted to us by contacting us by telephone on 01202 937050 or by email at Our security procedures mean that we may need to call you back to request proof of identity before we reveal information;
you can also contact us by telephone to change, correct or delete your personal information controlled by us at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if we delete all information we hold about you;
you are also free to close and delete your account through our accountant settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

The personal and non-personal information that we collect through or in connection with our website is transferred and processed in the United Kingdom. We may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United Kingdom or in other countries. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using our website or providing any personal or non-personal information to us, you expressly consent to such transfer and processing.